Client FAQ

Answers to questions frequently asked by your clients

Why does the main dial look different to the others?

The orange dial represents the proportion of retainer hours still available and includes any rollover from last month. Just inside it, the white dial represents progression through the current month, chronologically. The idea being that, as the the white line grows it should be filling the gap made by its orange counterpart.

What do all the funny icons mean?

Amplify is designed to be as focused and uncluttered as possible, offering only the information needed on a day-to-day basis. The user interface design is purposely stripped-back. After the first use, clients know what everything means so from then on, so any descriptions will be superfluous clutter, but right now you'll want to have a scan through the How To Use page.

How often does the information on every dashboard update?

The Time-tracking system Harvest updates Amplify every half-hour, on the half-hour making it a real-time system meaning Amplify will report to your clients faster and more accurately than any emailed report ever could.

Can clients who are not retained (Ad-Hoc clients) still use Amplify to view their photography libraries?

Absolutely! It's one of the biggest features of Amplify as we've enabled Lightroom Mobile to link right into to the dashboard. If you have any of your clients' photography, every shot is easily made available in their Amplify dashboard and enables them to browse, download and feedback with comments, effortlessly.

Can I supply my own photos for my galleries?

The source of all photography in Amplify V1 & V2 is your Lightroom Mobile account. That way if you make an edit to any photo, the change is immediately updated on Amplify. If clients have photos they'd like included in their Amplify account, you can simply add them into Lightroom, sync an album to with Lightroom Mobile and add the link to Amplify and that's it! Any edits or photos you add to that album are reflected in Amplify enabling clients to direct photography changes over the phone and see them update in real-time. ...And it's all with the best presentation, making you a rockstar!

What does the ‘Hours at Risk’ dial mean?

Initially this may seem quite negative, but after considerable consideration we decided to include the Hours at Risk dial as an important statement of transparency on your part. The dial essentially illustrates rollover hours from last month, which are at risk if not used within the current month. If you disable the Rollover feature, the Hours at Risk dial will simply show the remaining retained hours this month.

Can my clients change their login details?

Currently they will have to request the change directly with you. You can change passwords in your Admin Control Panel within 'Manage Clients' by clicking Change next to the client in question. There are plans as part of Amplify's evolution to potentially build-in the ability for clients to change their own passwords, but we are still considering if that gets you too detached from your client. We'd love to hear your thoughts.

I’m interested in offering retainers to my clients, can you help?

Retainers are generally simple rolling contracts where a client purchases a set amount of discounted hours, each calendar month, in advance. These are highly suited to clients who have ongoing design requirements or large projects spanning several months. The discount will be up to you and you can simply enter, change and even schedule different figures in Amplify allowing you to experiment between multiple clients. We've included how a retainer works with it's advantages and disadvantages below this FAQ.

Can I move to the free version after my 30-day trial ends?

Hell yes!

How much will using Amplify cost my clients?

Nawt! Create their logins and surprise them with your awesomeness on Monday morning and a week later ask for reviews on social media. 5 stars all round? We think so!

Is there a sign-up button around here that will immediately tempt me into giving Amplify a go?

No I'm afraid not. We're all about integrity you see.

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Amplify's Dashboard Dials

The Heart of Amplify

The central dial is without doubt the most important device in the whole of Amplify. It confirms your retainer's allowance, usage, progression and efficiency in an incredibly simple dial, absorbable in a flash. Remaining hours are displayed explicitly in the centre and include any rollover brought forward from last month (if you want to use the rollover feature). You don't have to calculate anything. The orange dial begins each month at 100% (all this months pre-purchased hours + any rollover from last month). As the month, and the work you do for your client progresses the orange dial decreases. Concurrently, the white dial grows with chronological progression of the current month (empty on the 1st and 100% full by the end of the month).

Combining these 2 dials gives your clients a powerful comparison of the rate you're using their hours against progression of the current month, illustrating how efficiently your time and their money are being used. Over the course of each month, the rate the orange circle is consumed should mirror the rate at which the white circle builds. If the orange consistently leaves a gap to the white, you have a great illustration to suggest they up their hours.

The dashboard also boasts 4 smaller supporting dials which bring Amplify's rollover feature into its own. These offer more elaborate information as to the current state of each client's account - ensuring your clients are always incredibly comfortable with the flexibility that rollover gives them.

The first 2 dials are used to illustrate rollover from last month, with the first dial offering a summary of how last month finished and the second explicitly displaying rollover hours - which are at risk if not used within the month they rollover to.

The third dial shows the potential amount of hours each client can accrue for use next month. ie If no more hours are used in the current month they will rollover and be available next month to make the total shown here.

Finally the overtime dial plainly shows how many hours' work you have done past their pre-paid retainer hours to be charged in excess of the retainer at your standard rate.

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Feature Requests

If you think something is missing, let us know!

Thank you - we will be in touch soon
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The Retainer Model

Everything Simplified. The Retainer Explained.

The Upsides

No Surprises - As well as keeping your design and promo work far more consistent, retainers are great for controlling your clients' variable expenses and making long-term planning far easier as their marketing budget will typically be the same every month.

Better Hourly Rate - The main appeal of retainers is that your client's pre-payment and loyalty are supplemented by a discounted hourly rate.

Full Feedback - Your clients get access to the full 'bells-and-whistles' version of Amplify built for retainers, which gives you succinct reporting on everything they need to know in real-time. If you choose to rollout Deep Scrutiny (coming in V4) incredibly transparent itemised reports are also available anytime, whatever your clients need to know - whether they need updating on the last 15 minutes or every hour spent ever, for a specific project or your entire account - the detail is there.

Flexibility - We understand that creative requirements vary from month to month, so Amplify has been built to offer rollover of one month for any unspent hours, so your clients' work requirements can be variable whilst their costs remain steady. eg If they retain 10 hours per month, you can use 5 hours one month and 15 the next - no problems ...and no extra charges for them. Rollover is optional and can be turned on or off as required.

The Downside

Pre-Paid - Clients will have to pay for each month in advance.

Commitment - Typically your clients are contracted to a rolling agreement subject to a set notice period for cancellation (3 months in this example). Meaning if they decide it's not for them, they'll still be tied in to 3 more payments. On the plus-side, the rollover model Amplify offers means that they can spend those hours over the following 4 months.

Risk of Wastage - As any unspent hours rollover to the next month only, any hours unspent after 2 months of becoming active are wasted. eg Should a client not request any work for 3 months, they have effectively paid for that first month and got nothing in return. As part of the monthly retainer model, this money is not refunded. Don't worry though, Amplify has your back, transparently reporting the threat of wastage with the 'Hours at Risk' dial on the main dashboard. In practice, wastage happens very rarely, but is still typically more cost-effective than the price of fewer hours billed without the retainer discount and your clients were always kept abreast in real-time throughout the month.

Amplify has you covered.

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Lightroom Photography Library - for your clients

All in one place and accessible from anywhere in the world

If you ever produce photography for your clients you'll love Amplify. If you use Adobe Lightroom to edit and manage your photography library, it's effortless! Every single shot is easily organised and available in each of your client's Amplify dashboards. They'll love the convenience and the time you're giving them and any changes to any photos sync seamlessly.

You can even cleanly curate your photography into albums, and when you're syncing to Lightroom Mobile, it's insanely easy!

In 3 clicks or less your clients will find the shot they need, whether it was shot last week or 5 years ago, whether you have one small album or 50 epic collections for them, clients can easily browse, download, like and feedback with comments on any connected device in the world.

Any comments or likes feed straight into Lightroom back at your place in real-time (requires a free Adobe ID on your client's side).

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